udforsk-mirsk

Explore the technology

Speech recognition is described in detail on this page where you can get a glimpse of the speech recognition world. You can read about what speech recognition is, how the technology has evolved and much more. If you have additional questions, please feel free to contact one of our MIRSK specialists.

What is speech recognition?

Speech recognition relies on the fact that we speak faster than we write. Specifically the technology allows you to talk directly into your computer and have your words transcribed. This process can streamline documentation work by 20-30%.

Which opportunities does the technology create?

Saves time
Speech recognition streamlines documentation work by 20-30%.

Provides improved ergonomics
Speech recognition contributes to improved ergonomics in the workplace. This means that the technology causes less work-related pain for employees.

Increases the accuracy of the documentation
Speech recognition enhances the quality of the inquiry. Because employees do not have to rely on notes.

Spelling improved
According to the Danish Agency for Digitization, spelling errors and typos are eliminated with speech recognition and the technology furthermore contributes to a better inclusion of employees with poorer written language.

Makes the language more understandable for the citizens
Experience shows that citizens find it easier to understand the language that is produced through speech recognition rather than the more formal and complex language used in more traditional casework.

You need to talk in written language
When you use speech recognition, you will have to get used to talking in written language rather than spoken language.

You need to get used to your colleagues hearing you work
The implementation of speech recognition adds sound to the work you previously performed on the computer. This means that your colleagues can hear you work. Initially this will cause a mental modesty barrier that has to be overcome if the technology must redeem its full potential.

The employee’s attitude is important
A new report from the Danish Agency for Digitization about speech recognition has determined that the motivation of the employee to use the new technology is crucial for a successful implementation.

Management focus
It is vital that management take the process of change seriously and keep a sustained level of focus on the process.

Employees with a certain amount of written work
The speech recognition technology streamlines documentation work with 20-30%. It is therefore crucial that the technology is used by employees who regularly deals with registration and documentation tasks.

Employees with good technical and language skills
The biggest return on technology comes, when employees with good linguistic and technical skills use it.

Employees with an open attitude
Employees get the best results if they already from the implementation of the technology have a positive attitude towards change.

The difficult start
When speech recognition was first introduced to the municipal market, there were sky-high expectations for the new technology. Expectations had arisen as a result of claims that the technology could reduce the time employees spend on the documentation work by 70%. The technology had been hyped to a level that was far from realistic, leaving several municipalities deeply disappointed with the final return.

The technology matures
Since the humble beginning of speech recognition, the technology has steadily improved. It is completely natural that technologies such as speech recognition go through a cycle where the pressure of expectations to technologies increases wildly in the beginning. It can leave people deeply disappointed with the performance. Finally the situation normalizes, and the technology finds a balance in which it is able to match expectations and provide a real return on investment. Each year, the information technology research and advisory firm Gartner Inc. describes this cycle for a number of technologies, illustrated through their “Hype Cycle”. Below are the latest released “Hype Cycle” published by Gartner Group.

Notice that speech recognition has now reached a level where the technology is characterized as mature.
HC_ET_2014

Performance
The technology has continually evolved, and we now know that speech recognition streamlines documentation work by 20-30%. MIRSKs team of developers are working every day to refine the technology and increasing the effective power of documentation work. In the future, the technology will therefore be able to save the employees even more time.

MIRSK is the only Danish developer on the market
MIRSK was founded in October 2004 and has for years supplied three of Denmark’s five regions with digital dictation solutions. Today MIRSK services 26,000 doctors, nurses and secretaries with dictation technology. Before MIRSK entered the regional market, we used three years on developing a new digital dictation technology platform. The technological platform could through new methods record and adjust audio from devices of different types and then integrate data in different applications and databases. MIRSK has its own development department, as well as a comprehensive supplier and freelance network. This means that experts in their field resolve all tasks at MIRSK.

MIRSK makes a virtue of having a close cooperation with both suppliers and business partners. MIRSK is a specialized company in the development of innovative language technology solutions to the public sector, and since 2005, we have established solid professional skills, references and a deep insight into the special governance conditions that characterize and define the public sector in Denmark. With an originally based in the regions and health MIRSK has since 2008 focused on developing its own speech recognition solution and improve the existing speech recognition technology to the municipal sector. In 2015 MIRSK finally entered the municipal market for speech recognition. MIRSKs primary focus is to make a difference in the public sector. MIRSK has developed technologies that make life easier for employees in the municipality and offers the customer a specifically customized solution. It is MIRSKs philosophy that the system must be adapted to the user and not the user who has to adapt to the system.

 

Global giant dominates the Danish market
IBM and KMD have in recent years dominated the Danish speech recognition market on the supplier side. In a new report from The Danish Agency for Digitization it has been determined that IBM have not signed significant new contracts, while KMD have expanded its presence. IBM and KMD have both delivered a speech recognition solution for municipalities, developed by the American company Nuance. Nuance is a major player in the global market for speech recognition. Nuance employs about 12,000 employees and had revenues of over 11 billion in 2013.

 Nuance lack incentives to develop the technology in a Danish context
Nuance’s involvement in Denmark consists of approximately 7,500 licenses, which is a tiny fraction compared to the global market, where Nuance has more than 22 million registered users of their desktop speech recognition solutions. In The Danish Agency for Digitization’s report, the Danish market is considered as fundamentally uninteresting for Nuance, therefore the company is probably unwilling to invest significantly in the development of speech recognition technology directed towards the Danish market.

Keep costs down with a National Procurement Service framework agreement
It can be a time consuming and costly process to implement a EU tender. National Procurement Service (SKI) is established to facilitate this process and ensure procurement savings in the public sector. A SKI framework agreement is a trade agreement, which allows public purchases outside the complex EU tender. The services can be purchased from a number of suppliers selected by SKI. On the SKI framework agreement 02.19 MIRSKs speech recognition solution can be acquired through our partner SE Cloud Factory, which is approved as a supplier. SE Cloud Factory handles the hosting of MIRSK’s speech recognition solution.

Create competition in EU tenders
Although it can be a challenging and complicated process to develop a EU tender, there are also clear benefits to be gained. If the tender documents are designed competitive, municipalities can realize the economic and quality benefits of healthy competition. Several municipalities unfortunately miss out on the competition on price and quality, because their tender documents have been filled with requirements that have made it impossible for more than one supplier to bid. MIRSK recommend the municipalities that want to create competition on price use the generic tender that OS2Talk have created. Several municipalities have supported OS2Talk project with up to 25,000 DKK. The OS2Talk´s material is specifically intended to increase competition for the benefit of municipalities.